My order of GM Tech2 Diagnostic Scanner with TIS2000 Software

This was my order of GM Tech2 Diagnostic Scanner with TIS2000 Software:

Order Date: Jan 1, 2019
Ship to: United States

This is how GM Tech2 looks out of the box:

Turned on:

The following 3 paragraphs are what I mail to OBD2TOOL:
I tested device and it works well. Problem is the screen. I believe for return I would have to send back and pay for shipping. This would take a long time and I have work to do using the tool.

Right now I am using a laptop connected so I can see the full screen

I would rather do partial refund or try replacing the screen myself.
Will you do a partial refund?
Can you send or help me find a replacement screen?
I have been happy so far with OBD2TOOL so far. The price, service and shipping speed was good.
I hope we can reach a positive solution.

Finally, OBD2TOOL ship me a new package.

Just want to let you know, I finally took the time to really test out the replacement I was sent and it appears to work perfectly.

One small issue is that I was sent a GM PC Card and not a Saab one. I tried to write the GM Card in my laptop to Saab software but I ended up damaging the card. It was my fault. I know that I could have contacted you for help and you would have taken care of me.

I was able to find another Saab Card and get it working so I am very happy now. I do not need any more help.