Mb star BENZ STAR C3 FAQ

Q:  What is Super MB Star USB KEY used for?
A: For Security USB Encryption.
Q:What is the difference between Super MB Star and MB Star C3?
A:Now the MB Star C3 has newest software, they basically have the same function, and mb star c3 now has the version which can do Benz trucks very well. The only difference is the update. Super MB Star can update by internet, but Benz star c3 just can update by HDD.

Q:Can you send me xentry key generator for vmware, before you sent me for normal windows this generate app id 252 I want to app id 253 for vmware?
A:We don’t support APP ID253 right now. Just have app ID 252.

Q:How many years of free updating can we enjoy?
A:Super MB STAR provides one year free update online service. Super MB STAR Lite provides 3 months free update online service.

Q:What else shall I do before using this item?
A:You need setting some configurations before using this tool, we have both video and user manual to teach you how to do that, just follow the steps.

Q:Super MB STAR is able to work with Trucks and change the speed limitation?
A:Yes, Super MB STAR is able to work with different kinds of Benz trucks, and it is able to change the speed limitation, please do that under the legal permission.

Q:What should I do if I do not know how to setting or face some difficulty when install the MB Star software?
A:We provide online service 24 HRs, our after-sales service men can help you solve the problem through teamviewer, just contact the sales.

Q:Is this tool able to work with Reset the SBC Function?
A:The Super MB STAR Top Version provides you SBC Reset, TV active and some other functions.

Q: How to correctly use Super MB Star USB KEY?
A: Before start the Super MB Star software, insert into USB KEY, and when it runs, don’t take out USB KEY, otherwise the computer will automatically shutdown.

Q: What software included in the Super MB Star?
A: The software included in the supre MB Star is listed in the Super MB Star description page, please check it.

Q: Does SUPER MB STAR contain developer mode?
A: yes, our supplied super MB Star contains “developer mode” in the DAS.

Q:Does Super MB Star is stored with Benz training and SD Media?
A: Super MB Star is stored with SD Media but no Benz training.

Q: What is Super MB Star password?
A: There are three passwords for Super MB Star:
1). When the computer is in the sleep mode, the password is “User$star2004″
2). Password for update: you can find it in the Super MB STAR Password letter
3). The password for decompressing update tool is “updatenow”

Q: What the difference between super MB Star and MB Star C3 pro on obd2tool.com?
A: They have different hardware and software, Super MB Star supports online update, while MB Star C3 doesn’t support online update.

Q:The DELL D630 hard disk of Super MB Star installed locally or on a VMware?
A:It doesn’t need to install on VMware player, only the moveable hard disk needs.

Q: What else shall I do before using super MB Star?
A: You need to set some configurations before using super MB Star, we have both video and user manual to teach you how to do that, just follow the steps.

Q: Super MB STAR is able to work with Trucks and change the speed limitation?
A: Yes, Super MB STAR is able to work with different kinds of Benz trucks, and it is able to change the speed limitation, please do that under the legal permission.

Q: Is Super MB STAR able to Reset the SBC Function?
A: The Super MB STAR Top Version provides you SBC Reset, TV active and some other functions. You are able to access SBC Special function without password.

Q: Super MB star self diagnostic operation steps:
A: Please follow the next instruction.
3. Click “STAR UTILITIES”

2) Enter “Star Utilities”, click “Self Diagnosis” and then click “Caesar Self Diagnosis”.

3) Self diagnosis starts, please wait.

4) This is Self-diagnostic report

Q: Super MB Star (Dell D630 hard disk version) got error “initiation of diagnosis multiplexer failed”.
A: Try to have a self-diagnosis firstly.

Q: How to active Super MB Star?
A:
1. Refer to Super MB Star manual and video tutorial stored in the hard disk, or login and download from Super MB Star official websitewww.supermbstar.com.  The user manual and video show you how to active Super MB Star.
2. We upload video in the “Video” column of Super MB Star page, it step-by-step shows how to active Super MB Star, if you can’t watch video in the Super MB Star page, just contact us.
Note: the steps to active MB Star C3 / C4 is as similar as Super MB Star, except Star C3 / MB SD Connect C4 need to active DAS, while super MB Star needn’t active DAS, before start the software insert into USB KEY, then you can directly enter super MB Star DAS without activation.

Q: Do we need to provide user ID and password when use Super MB Star to do online SCN coding?
A: online SCN coding needs our engineer to authorize / active by remote assistant (TeamViewer).

Q: How much money should I pay for SCN online coding per time?
A: US$150.00 (item No. SS99), after you pay it, contact us to active / authorize.

Q:Why i install dell 630 HDD to 630 computer,but no reply.

dell-630-HDD-install-1 dell-630-HDD-install-2 dell-630-HDD-install-3

A: The hard disk configuration is ATA, not AHCI.

MB Star C3 092015 Xentry cannot work on W204

Mb Star C3 Star diagnostic system failed to work on Mercedes W204? Here is the customer solution. You are at your risk!

Problem:

I have DELL D630 with Xentry 09/2015 and MB Star C3 multiplexer. I have connected many cars (W202, W203, W210, W211, W245, etc) and there is no problem with connection – everything is working like a charm. Some days ago, I have bought W204 C280 from 2007. After I choose model, engine and transmission, and I go to diagnostic I see this:

“The diagnosis application is being started…”

27-1

and few seconds later this:

“Initialization of the multiplexer has failed”

27-2

My Mux is not compatible with W204? I searched few hours without success.

Customer solution:
W204 and X204 is the last Mercedes models which working without some special modifications.
You can try:

First try in toolkit.ini delete line skipcomports=all and set line usecomport=2 then you will see in SDconnect toolkit PartD on display after mux connection.

First save your original file for sure.

Try look into C:\Userdata\Config\Xentry\driver – slave.ini and set there com port which you have used for PartD.

Report:

There was no change because I didn’t restarted system. After restart work perfect.

Your solution work perfectly! Probem solved. Everything is working like a charm.

Obd2tool.com solution:

If you need to deal with newer Mercedes models, better go for MB SD Connect Compact 4 or Mercedes BENZ C5 diagnostic system.

Why MB Star C3 Xentry cannot work on W205 recent Mercedes

User puzzles:

I have installed Xentry 9.2014 in Benz star c3 multiplexer. It works well so far. Now, I need to make diagnosis on mercedes w205 year 12/2014 but It can not communicate with the car. C3 don’t work in all recent cars in xentry but in DAS is ok.

Experienced users’ suggestion:

C3 has many limitation regarding latest vehicles in Xentry.
It can’t diagnose it e.g w205, w212, w222, w906, smart 453 etc.

its glory is already passed unless you deal only with vehicles in DAS.
you have to change to MB SD Connect C4.
C4’s support also officially has been stop since 12-2015.

It is no different even you change folder.
it is different protocol with recent vehicles.

For your w205 (nice car) you can use one of this :
1.sd connect c4
2.MB SD Connect Compact 5

Both good at all new Mercedes Benz models,W222, W221, W212, W203, 211,W 204,W207, W212, GL166, B 246, CLS 218, SLK172 and Smart405, 451, 452, 454

Besides the MB Star diagnosis software c3 and c4 own, sdconnect c4/c5 added three more software: SD Media, Xentry and Smart TAN Code.
SD Media: Video and PDF lessons;
Xentry: New software released by Benz Company after 04/2009 by diagnosis new cars. Xentry software for diagnosing W 204,W207 and W212 which C3 and C4 does not support;
Smart TAN Code: Opened special function in DAS program with Smart cars 405/ 451/452/ 454.Besides, it also opened more special functions, such as engineer mode, remove limitations,etc, which Star C3 and Star C4 do not have.

I have successfully communicated wit my w205 AMG using a MB Star diagnosis SD Connect C4 connect all controllers accessed