Launch X431 V+ diagnostic tool VCI Not Connected

Customers from European countries report this error to our customer service, which means that Launch X431 V+ start diagnostic tool VCI Not connected?

How is this usage problem happening?

We can see error pictures provided below:

Launch-X431-V+-diagnostic-tool-VCI-Not-Connected-1
Launch-X431-V+-diagnostic-tool-VCI-Not-Connected-2

Moreover, the tool’s VCI connection is lost and the purple light is on.

How to solve?
We can see solution provided by tech engineer:
This error occurs is to notify customers to do the VCI firmware fix.
Go to the “Firmware Fix” interface to click on the VCI serial number and follow the instruction to do it.
Problem will be fixed as you wish.
Most customers would choose original Launch brand tools if they desire gread OBD2 car tools.

That’s all. Thank you for sharing your time with us!

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