MB SD C4 Tourismo bus communication error (fixed)

I bought the MB SD C4+Dell D630 Laptop pre-installed bundle, when I test it have the problem SD Connect C4 cannot power on when connected with  Tourismo bus, I contacted there customer service at obdii365.com, and here is the solution provided by their engineer.

I will explain my problem in detail:

” I have tried 2 different mb sd connect c4 on Tourismo buses and sd connect does not power on.In the meantime those MB SD Connect C4 works normally to any other MB Truck and car.also on Tourismo have check Mb Star C3 and works normally.”

You should check:

bus with OBD
pin 4 + 5
both must be connected and ground

In SDConnect “-” is 5 pin only. There is 4 contact not used in 16pin OBD connector.

“i’m getting an communication error when connecting xentry to a tourismo.”

Tourismo-bus-communication-error-1 Tourismo-bus-communication-error-2 Tourismo-bus-communication-error-3

A Communication error has occurred when access FPS system

Solution:

– turn OFF/ON BUS ground switch (our remove battery – cable). FPS1 wake up and MB Star diagnostic recognized FPS1/VIN code.

or

– enter the DAS ATEGO truck come and place manually and then it will work perfect

” Another problem is : “Currently the speed limit is set to 100 km/h. I’m trying to set it to higher value (with MB SD C4 DAS using modified EOL files). On the menu it tells me that I can, because there are higher values (105 km/h. 112 km/h, etc). But when I try to set the speed limit to higher than 100 km/h it doesn’t allow me to do it (can’t save the changes). When I try to set it below 100 km/h everything goes fine.”

I done the Access special settings , and it working perfect now!

MB SD Connect Compact 4 Mercedes Benz Diagnostic Tool FAQS

Want to know more details for MB SD Connect Compact 4 ? Please check the FAQS as following :
Q1: Is SD C4 compatible with window7?
A: It is not stable on WIN7,suggest you not use WIN7, 90% sd c4 software get broken because of the usage of WIN7.

Q2: Hello ,I want to have dell 630 format sd c4,does any request on my computer?
A: If you buy the fit all HDD,then you have to use on XP system,if you choose Dell D630,then no request on computer system.

Q3: Hello, can you send me some picture about mb sd c4? Please tell me more detail,thanks!
A: ok,no problem, it has user manual in HDD,it need activate, this tool you can choose connect with internet by LAN cable or WIFI,when it connect with car,you will see:usually after activate,it will be no problem at all,this item is very stable.

Q4: Is DAS available with 21 languages and optional to reset? Or only English available?
A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xenty language.

Q5: I will be using this to activate cruise control installs on 2012 MB B and C class cars. This will work?
A: our engineer say it can do . BUT it depend on cars ,some cars not, have Cruise control function,then cannot do,and it need you know how to activate it.

Q6: When I click “Diagnostic” to find “Fingerprint ID” of mb sd c4 2019.05 , I got an error” Internal error (3.17)- 3.89 You must contact the user help Desk “.
A: Check whether your computer is compatible with sd c4 2019.05 software. If you choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if you choose movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.

Q7: When I connect to Wireless Network Connection, I got the following display, what should I do?
A: Just ignore this message and follow our video tutorial to set.

Q8: when I setup SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.
A: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID.

Q9: Mercedes Star Diagnostic MB SD Connect Compact 4 Star 2013.03 update error: the software update was aborted. Please repeat the update process. (662)
A: do not update MB SD Connect Compact 4. You are allowed to update hardware version to 2.02, not 2.2.

Q10: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?
A: We have video tutorial, please click column “Video” to watch. Important note: make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it.

Q11: MB SD C4 has error after click “Select MUX”, Status “No Signal”.
A: Please connect to “Local area connection”, and set IP address: 172.29.127.114, Subnet mask: 255.255.0.0. for the details, please watch the video tutorial by clicking column “Video”.

Q12: When I open EPC of MB SD C4 2012.11 (SP100), I got error message “unable to start application program”, what’s the reason?
A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it (A part of users tend to directly start EPC from Xentry, this is not correct.) Still have got the same error? Please contact us for remote assistance.

Q13: How to install MB SD connect c4 starfinder?
A: it doesn’t need to install starfinder, directly open “c:\program
files\web_etm\index.html “.

Q14: My moveable hard disk of MB SD connect C4 has no display. Does it use USB cable to connect the hard disk and then active?
A: Yes, use USB cable to connect the moveable hard disk and the computer, firstly install “setup.exe”, and then import Mercedes Benz software, the computer configuration should not be too low.

Q15: Working with SP100, I wanted to change the way fuel consumption is calculated in the KIW module. This is done in option 1772 of KIW, only adaptable with the developer version of DAS (see FOTO.JPG). Since when starting I have to agree to the special “dangers” the developer version implements, I thought I would be able to change that value. But there is no modify option available
A: the way of fuel consumption cannot be changed; you are allowed to choose option 1772 of KIW.

Q16: After I connect MB SD C4 to the car, SD C4 has no voltage on the PIN8 OBD cable, but when the ignition key on the second position, the PIN8 cable voltage is 12V. What’s the problem?
A: It suggests you don’t start the car, after the car start, the PIN8 will display voltage value.

Q17: Xentry error reading “Internal error: (3.17)-3.173 you must contact the User Help Desk”
A: Don’t set the file “lic-key-2” as “read only.

Q18: How to set MB SD C4 WIFI?
A: Firstly, disconnect the local areal connection, then connect the sdconnect 4 with the car and start the car, finally connect to the wireless connections, please follow the next instructions to set: click Configuration-MUX-Register/configure, under the “General information”, select name “04” and then tick off “Wlan parameters, road”, then set the following parameters: IP address: 192.168.2.200, Network screen: 255.255.255.0, Encryption: WEP/Hex, Key: aaaaaaaaaaaaaaaaaaaaaaaaaa (26 a in total), we have video tutorial, please click column “Video” to watch or contact our customer service to send you.

Q19: When I start DAS, it says that, I am using the developer version. In some menus however the software does not seem to be a developer version.Is it or is it not a developer version? am NOT connected to the internet when diagnosing a car. Only the SD-Box is connected to the notebook via WLAN. Could that be the problem?
A: Have you set the “sdc4″ well? Could you please do a self-checking for your device? Then show me the result of the self-checking. Please refer to the following steps of self-checking.
A: Did you have the SD C4 set well? Please follow the next instructions to have a self-test, and then send us the self diagnostic report.

Q20: MB SD STAR C4 (SP100) is unable to self-test?
A: check whether the COM PORT is COM2, if it is, there are four possible reasons: 1) the COM PORT has problem; 2) MB SD C4 and the computer has a poor connection. 3) The cable or SDC4 doesn’t work; 4) SD C4 disconnect with the car.

Q21: Why MB SD C4 is unable to connect with the computer; even after I try LAN cable.
A: It needs to set the IP address. How to set the IP address?
Start-Connect to all connections-Local Area Connection-right click “Properties”-Internet Protocol-Use the following IP address, IP address: 172.29.127.114, Subnet mask: 255.255.0.0, finally click “Ok”, we have video tutorial, please click column “Video” to watch or contact our customer service to send you.

Q22: When I do self-diagnosis for MB, I got error message: 3001 Error.
A: Self-diagnostic has error not suggest MB SD C4 has problem. The aim of self-diagnosis is to check whether SD C4 connect well with the computer and the car, whether the IP address and parameter is set correctly, whether the SD connect c4 and the driver has successful communication. We have video tutorial on how to do self diagnosis for SD C4, please follow it to operate, if you are able to self-diagnostic, it suggests MB SD C4 settings is OK, the connections is OK and it has communication between MB SD c4 and the software. Just go to test the car, if you got any errors, screenshot them and send us to judge where the problem is.

Q23: Does MB SD C4 support SCN coding?
A: Our SD C4 hardware support offline programming, but the software needs to active, and it will cost additional money.

Q24: MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A: It needs login password when test Smart, we have DAS SMART Calculator (Item No. ss27) to help calculate login password.

Q25: Which tool can diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A: MB SD C4.

Q26: Which tool can diagnose and program for Mercedes Benz BUS body.
A: MB SD STAR C4 (SP100).

Q27: Which tool can diagnose ML 270 2005 and A class W169 2007?
A: MB SD C4.

Q28: Where to find Smart TAN CODE in the software of MB Star diagnostic tool Star C4 ?
A: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.

How to test old Benz car before 1996 year with MB SD C4 C5 Star

Many customers contacted:

Why can’t MB SD C4 C5 test the old Benz car?Especially the old Mercedes Benz using the 38PIN diagnostic joint before 1996.

We checked and found that customers used the xentry software in MB STAR C4/MB STAR C5 to test old Mercedes Benz cars.It is wrong.Because the old Mercedes Benz cars before 1996 can only be tested by HTT software which is in DAS.And sometimes we also make a shortcut on the desktop of the computer.

xentry software

图片1

  HTT software

图片2

 

For example,In V2019.07 software of the MB STAR C4 / C5, HHT is made as a shortcut on your desktop.

Just click on the HHT icon on your computer desktop to open the software and test your old Mercedes Benz car(before 1996).

If you use V2019.07 software,you can lick and open the DTS icon on your computer desktop图片3.Then choose the old Benz car(before 1996) you want.HHT software will automatically pop up.

SD Connect C4 dead, not power up (customer solution)

Share an easy way to repair sd connect c4 multiplexer if your multiplexer is dead, not powering up via any adapter cable.

NOTE:
TRY AT YOUR OEWN RISK!

First open the MB SD C4 main unit. Slide PCB out a little bit, from the connector side, so you can see the units buttons wiring. Carefully pry the lock out & up, after that you can pull the wiring and PCB out.

sd-connect-c4-not-power-up-1

Then Open 4 Main PCB screws, Carefully wiggle the PCB off from another, it might be pretty tight, so carefully, side from side!

sd-connect-c4-not-power-up-2

sd-connect-c4-not-power-up-3
Disconnect the LAN cable, carefully, pretty easy to break the small clip.

sd-connect-c4-not-power-up-4

Then you can disconnect the Connector PCB, very carefully, might be really thight! Again slowly from both sides. You now have access to the small Fuses.

sd-connect-c4-not-power-up-5

sd-connect-c4-not-power-up-6

You can use multi-meter to see if they work, usually the LAN connector side 5A is burnt. So desolder the broken one, install new & enjoy your powering up mux again!

This repairing above requires experienced and professional techniques; or you are suggested to buy a cheap clone MB SD Connect C4 of high quality to replace it. Google to get the good one. I helped to put the first site here for you (no affiliation to the vendor)

Mercedes Benz Star C3C4C5 Buying Guide

Mercedes benz star scanner is a very popular auto scanner in the market. However,Many customer are confused to choose when they want to buy one, because there is four version of mb star:Mercedes Benz Star diagnosis C3, benz star c4, MB star Compact C4 and super Mercedes BENZ C5.

So now,i will summarize their similarity and difference,hope it will helpful for customers to choose.

Similarity:

1.Benz star C3/C4 and MB star sd connect c4,Super MB Star c5 use same software.

2.For the hardware, Benz star C3/C4/C5 is same function in diagnosing.

Difference:

1.For the functions, MB star c3 and c4 are almost the same,C4 can do all the works what C3 does and it is the replacement of Compact C3.
Just benz star c4 size is small and weight is light,much convience and the anti‐interrupting ability is better.
One more thing, as customer feedback, the advantage of c3 is can do trucks best.

2.MB starC3, C4 just can support Mercedes Benz cars manufactured after year 2000. Super MB star c5,Benz SD Connect C4 can support all current and new coming MB vehicles.

3.Benz star c3,c4,SD connect C4 update by Harddisk.That means when customer want to update,they need to send back harddisk to supplier,after finish update,then send back to them again or just buy a new HDD.For the long international distance,it may need about 2 weeks can complete one time update,so it is very trouble and inconvience.

Under this suitation,Super mb benz star c5 is release, it is can update through super mb star official web directly, which will be much convience and time saving.

In addition,Super mb star C5 work with W204, W207, W212, 405, 451, 452 and 454. Besides the software c3 and c4 own,it added three more software: SD Media, Xentry and Smart TAN Code.

SD Media: Video and PDF lessons;
Xentry:New software released by Benz Company after 04/2009 by diagnosis new cars. Xentry software for diagnosing W 204,W207 and W212 which C3 and C4 does not support;
Smart TAN Code: Opened special function in DAS program with Smart cars 405/ 451/452/ 454.Besides, it also opened more special functions, such as engineer mode, remove limitations,etc, which Star C3 and Star C4 do not have.

4.Now we turn to MB star SD connect C4 again.MB Star SD connect C4 not only support KL diagnosis and three lines CAN BUS diagnosis, but also support UDS diagnose protocol, Because it have UDS chips. Star C3,C4,c5 don’t have this chip, so they can not support UDS.

The most advantage of SD connect c4 is: It can connect to PC by wireless or Lan cable.So it will be much more convience than Benz star C3/C4/c5.

Besides, Professional Diagnostic Tools Mercedes Diagnostic Tool star SD connect C4 interface components used the military quickly inserted techniques that can support one million times plug, more stably;And all of the its core components adopt new original packaged chip, plus 24 hours fatigue test, to ensure its stable release.

So in all,each version have its advantage,just see which one is most suitable and interested you.

All Benz diagnostic and programming Benz Ecom VS SD C4

New Arrival: Benz Ecom diagnostic and programming tool for newest Benz models. It comes with Dongle and software in the hard disk, activation via remote assistance. Works with newest Benz models instead of old models like MB SD C4.

1.Ecom
Support diagnostic software Xentry, engineering software Vediamo and super DTS Monaco,  it has a than higher access right than SDC4.

Ecom supports the CAN/DoIP protocol, which can be used to diagnose and programming (brushing & writing) for the new car audio and video entertainment systems.

The Mercedes-Benz engineering database of diagnosis / coding / retrofit /flashings is using the Xentry database, so the Mercedes-Benz engineering version depends on the version of Xentry, as long as the database is new, the V4.00 version can be used on new models. compact3 can be used.
SDC4 does not support ODX documents. The latest V5.00 uses eCom to support ODX files. It is recommended to use Ecom, with DoIP function, the speed is faster and more stable.

Benz-diagnostic-and-programming-Benz-Ecom-VS-SD-C4-1

2.SD C4
Support the diagnostic software Xentry, DAS software diagnostics, engineering Vediamo,  super DTS Monaco, Xentry and DAS Developer mode etc.

Common Name: Developing Data Engineering Edition After 2010
Version, added a lot of functional restrictions. So everyone will encounter the problem that the vehicle version is too new to enter
the control unit, or entering the control unit and cannot make any special modifications. For example: W204 /212 2012
The instrument is needed to modify the regional language configuration or open other convenient functions. With the increasing number of new car with DoIP protocol, the mb star SDC4 has slowly failed to meet market demand.

Benz-diagnostic-and-programming-Benz-Ecom-VS-SD-C4-2

What do you know about SKP-900 key programmer

SKP900 Auto Key Programmer is a very popular product to program universal car keys. And People also have few questions about it, Obd2tool.com sorts out the frequently asked SKP-900 questions. If you have any problem about it, you can write skp-900 reviews.

1.LCD Screen
Original SKP900 car key programmer uses top quality high-resolution LCD display while the clone augocom uses worse quality screen.
2.Operating Speed
Original SKP900 runs faster than the clone; it takes about 10 seconds to load vehicle key programming software while the clone runs very slow and sometimes jump to the main menu list directly.
3.Weight
Original SKP900 weighs heavy than the clone.
4.Main Menu

6original-SKP900-key-programmer-vs-clone3
5. Vehicle Support
Original SKP900 covers most mainstream Asia,Europe and USA car makes while clone covers mostly Chinese car models.

Top features of the new MB SD C5
1.Support wifi
2.Supported Multi-Language: English/Bulgarian/Danish/Greek/Spanish/French/ltalian/Korean/Polish /Romanuan/Serbo-Croatian/Turkish/Czech/German/Finish/Hyngarian/Japanese/Dutch/Portuguese/Russian/Swedish/Chinese
3.Supports Mercedes Benz Cars & Trucks 2000 up
4.Supports Offline and Online Programming, If you want to do Online programming, you need to order the Online SCN Coding Service

The difference between the new MB SD Connect C5 and SDConnect 4
MB SD Connect Compact 5 performs the same function as MB SD Connect C4 with newer design. The new MB SD Connect C5 has the same case with original Xentry Connect 5 multiplexer Other features are exactly the same as MB SD C4. The new MB SD Connect 5 is cheaper in price than MB SD C4.