Autel scanner tools after-sales FAQ

1.Which year of OBD-compliant vehicles do Autel products work with?

For European cars: cover the OBD-compliant vehicles after 2006 year;
For USA cars: cover the OBD-compliant vehicles after 1996 year;
For Asian cars: cover the OBD-compliant vehicles after 2009 year.

2. Wifi mac mismatch, what to do?
1). Software worked well before, but now get error “Wifi mac mismatch”, please try to click WIFI page, if no reaction, reboot it and no work, maybe WIFI module damaged, please return us for repair.
2) You may get prompt from one single software or from all software, if get from one single software, please directly delete it and re-download, if all software have error, please ensure all the software stored in the SD card is downloaded via correct Autel ID not copied from other SD card.
3) If you operate correctly, but get error “Wifi mac mismatch”, please send our technical support with the picture of S/N and wifi mac address to check whether Autel products management information match or not.

3. Register failure, what to do?
The common reason for registration failure is that user input incorrect registration code, please pay attention registration code is 6 figures (which can be found from About page), not the login password. If you input correct registration code, but still get error message “Product not found”, please take a photo of serial number and registration code, then send it to our technical support for check whether the product management information match or not.

4.Product has been registered, but it still prompts the serial number is not registered and cannot be upgraded.

This problem is usually due to the Autel MaxiDAS DS808 Kit machine’s older management program, please download newest System Program via PC Suit, and then insert SD card into the machine.

5.After machine boot, it prompts “Please obtain authorization”

Please use a computer with network connection to login PC Suit update program tool, after you successfully login, it will automatically display “Obtain authorization successfully”, if you are not sure the Autel ID corresponding to the serial number, please contact our technical support.

6.DS708 freeze after boot, and get unknown errors.

Solution: please firstly try to reboot the machine, if not work, copy “NK(1).bin” into SD card root directory, then boot again, if still fail to boot the machine, please send the error message to us via pictures or video.

7.Feedback: machine fail to test the car, what to do?

1)If you get prompt “not support” or “communication fail “when trying certain function for some car model, it is likely the software fuction is not available for the model, or you operate incorrectly. Please upload “datalog” to the server and the engineer will analyze the data and fix the issue. car make, model, VIN, problem description are required in datalog.
To know the bug solving process, please tell us the serial number of the machine that uploads datalog and the car model and its VIN.

2)If all software in the machine can’t be tested, please check and test whether the cables are connected well or not, especially the testing main cable.

3)If certain software is not working with all car models, please check this car’s connector, or re-install this software.

8. DS708 get error message: GetSysInfoFromRegTab() failed error
Error: for some older version of DS708, when they update operation system from V6.31 to V6.33, they may get error message “GetSysInfoFromRegTab() failed error” and fail to boot the machine.

Solution: contact the seller and they will send you this application named “scan_arm.exe”, and then replace the same named “scan_arm.exe” in the “scan” directory of the SD card, reboot the machine, the error will disappear.

How to do Nissan Xterra Active Test with Autel DS708 diagnostic scanner

Original Autel MaxiDAS DS808 Kit diagnostic scan tool has a specific “Active Test” function menu where lots of functions are projected, like turn solenoids and injectors on and off, turn the fuel pump off etc.

Here is the instruction from obd2tool.com engineer on doing an Nissan Xterra Active Test with Autel DS708 OBDⅡdiagnostic scanner.

Vehicle model: Nissan Xterra 2001

Well install DS708 diagnostic software
Connect the Autel Scanner Autel DS708 main unit with vehicle via OBD socket
DS708 will do an “Auto Scan” which means it will automatically detect all engine control modules on the vehicle for diagnostic codes.

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Make sure there is no fault codes stored on vehicle computer

Select “Engine”, click OK to establish vehicle communication
Select “Active Test” on the Function menu
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Lots of settings are listed on Active Test menu, fuel injection, power balance, fuel pump relay etc. Select a test and accept the system notice to carry out the active test. Set the corresponding testing values to ON or OFF.  Back top main function menu or click Esc to exit the program.

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Done

MaxiDAS DS808 Full Set Compared With MaxiDAS DS808 Standard Set

MaxiDAS DS808 full set VS MaxiDAS DS808 standard set, only the packing list is different :
Autel MaxiDAS DS808 is full set
AUTEL MaxiDAS DS808 KIT DS808K Tablet Diagnostic Tool Full Set Support Injector & Key Coding Update Online

Package Includes:

1pc x USB External
1pc x Power Adapter
1pc x USB External Power AdapterUser
1pc x ManualQuick reference guide
1pc x Main cableCarry case
1pc x Mini USB Cable
1pc x User Manual
1pc x Quick Guide
1pc x Benz-14
1pc x Chrysler-16
1pc x BMW-20
1pc x Kia-20
1pc x Nissan-14
1pc x GM/Daewoo-12
1pc x Honda-3
1pc x VW/AUDI-2+2
1pc x Mitsubishi/Hyundai-12+16
1pc x Benz-38
1pc x PSA-2
1pc x Fiat-3

MaxiDAS DS808 is standard set.

2017 New Arrival Autel Maxidas DS808 Auto Diangostic Tool Perfect Replacement of Autel DS708

Package Includes:
1pc x USB External
1pc x Power Adapter
1pc x USB External Power AdapterUser
1pc x ManualQuick reference guide
1pc x Main cableCarry case
1pc x Mini USB Cable
Same: MaxiDAS DS808 Full Set And MaxiDAS DS808 Standard Set have same function and same MUX specification,

MaxiDAS DS808 Features:
Exceptional OE-Level system coverage for all electronic systems
Complete capabilities for codDSes, live data, active test, ECU information, adaptation, matching, etc.
Smart AutoVIN technology for identifying vehicles easily
Automatic system and software updates with real-time push message notifications via Wi-Fi
Instant remote control tech support anytime, anywhere
Cloud-based MaxiFix online community provides a vast database of diagnostic and repair tips and proven filed fixes
Interactive Data Logging sessions enable direct contact with Autel Technical Support for first-hand troubleshooting of diagnostic bugs and errors

Supported Automotive Protocols:

ISO9141-2, ISO14230-2,ISO15765, K/L-Line, Flashing Code, SAE-J1850 VPW, SAE-J1850 PWM, ISO11898(Highspeed, Middlespeed, Lowspeed and Singlewire CAN, fault-tolerant CAN), SAE J2610,GM UART,UART Echo Byte Protocol, Honda Diag-H Protocol, TP2.0, TP1.6

Autel MaxiDAS DS808K

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Autel MaxiDAS DS808K with Full Connector Kit Table Auto Diagnostic Tool Support Injector Coding and Key Coding Upgrade Version of DS808 DS708 Light Package

1.Full Kit Autel MaxiDAS DS808K including OBD1 connector and adapters, is upgrade version of Autel DS708, based on Android operating system

2.MaxiDAS DS808K support Injector coding and key coding, TPMS Basic Function,Battery Register/Battery Maintenance and Electronic Throttle Position Reset/Learn

3.Autel DS808 support protocols including ISO9141-2, ISO14230-2,ISO15765, K/L-Line, Flashing Code, SAE-J1850 VPW, SAE-J1850 PWM, ISO11898(Highspeed, Middlespeed, Lowspeed and Singlewire CAN, fault-tolerant CAN), SAE J2610,GM UART,UART Echo Byte Protocol, Honda Diag-H Protocol, TP2.0, TP1.6

4.Language: English, if you need other language like Spanish or French, need pay additional 120usd. DS808 support one year free update online, after one year update cost about 349.5usd/year

5.Autel MaxiDAS DS808K FROM obd2tool.com is equipped with a fast quad-core processor and a 7-inch LCD touchscreen (1024X600 quality), and offers maximum convenience and efficiency for your diagnosis; This is light packaging set, easy to carry, additionally we provide free gift with purchase of MaxiDAS DS808K

Based on the Android operating system and with 7-inch LCD touch screen (1024*600 resolution), MaxiDAS DS808K (With Conkit) full set is featured with an extensive coverage of OE-level diagnostics. Installed with a fast quad-core processor, DS808 (With Conkit) offers maximum convenience and efficiency for your diagnosis and analysis.

MaxiDAS DS808 (With Conkit) Features:
Extensive vehicle coverage for more than 80 US, Asian and European vehicle makes
Exceptional OE-Level system coverage for all electronic systems
Complete capabilities for codes, live data, active test, ECU information, adaptation, matching, etc.
Smart AutoVIN technology for identifying vehicles easily
Automatic system and software updates with real-time push message notifications via Wi-Fi
Instant remote control tech support anytime, anywhere
Cloud-based MaxiFix online community provides a vast database of diagnostic and repair tips and proven filed fixes
Interactive Data Logging sessions enable direct contact with Autel Technical Support for first-hand troubleshooting of diagnostic bugs and errors
One-stop multitasking designed for ideal management of workshop operations to keep all data files, customer info, and vehicle records well organized
Convenient data management system for managing internal program applications and reviewing data
Super Durable Material and Poweful Hardware

MaxiDAS DS808K (With Conkit) Specifications:
 
Operating System:Android 4.4.4
Processor:Cortex-A9 processor (1.5 GHz)
Memory :32GB
Display:7-inch LCD capacitive touchscreen with 1024×600 resolution
Connectivity: Mini USB 2.0  USB 2.0 Wi-Fi Micro SD card (supports up to 32GB)
Sensors:Ambient light sensor for brightness auto changing
Audio Input/Output: Input: N/A  Output: buzzer
Power and Battery:3.7 V/3200 mAh lithium-polymer battery  Charges via 5 VDC power supply
Tested Battery Life:Around 4.5 hours of continuous use
Battery Charging Input:5 V/1.5 A
Power Consumption:500 mA (LCD on with default brightness, Wi-Fi on) @3.7 V
Operating Temp:-10 to 60°C(14 to 140°F)
Storage Temp:-20 to 70°C (-4 to 158°F)
Operating Humidity:5% – 95% non-condensing
Dimensions (W x H x D):237.8 mm (9.4”) x 148.6 mm (5.9”) x 35.5 mm (1.4”)
Net Weight:788 g (2.42 lb.)

Full kit including OBD1 connectors and cables

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Auto Scanner Tool Full kit MaxiDAS DS808 package contain not only DS808 main unit and OBD2 cable, but also contain OBD1 connector and cables for old vehicles.

How to use AUTEL MaxiDAS DS808 to diagnose Honda Ridgeline?

Here is AUTEL MaxiDAS DS808 review for your checking: Use Autel MaxiDAS DS808 Kit to diagnose Honda Ridgeline, fully scan truck systems, read and clear all DTC codes quickly and OK!

How? Check below steps.

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AUTEL DS808 diagnose Honda Ridgeline 2006 steps:

Step 1: use the main cable to connect AUTEL DS808 with truck via the OBD2 port.

And you can see both the power indicator (left) and vehicle communication indicator (right) on.

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Step 2: long press the LOCK/POWER button to turn on AUTEL DS808.

The main menu show as below, you click “Diagnostics” icon to start.

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According to Honda brand, click the “Asia” tab to choose “Honda”.

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Step 3: Click “Auto Detect” and DS808 will automatically show you this Honda Ridgeline VIN.

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Click “OK” and you can also view vehicle info, click “Yes” to go on.

Model year: 2006

Model: RIDGELINE

VIN as above

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Step 4: Choose vehicle region, in this case, it’s USA.

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Choose “Diagnosis” and “Auto Scan” function.

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Now engine diagnostic tool AUTEL DS808 starts to scan full systems for Honda Ridgeline!

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And you just need to wait the process complete 100%.

When it complete, DS808 will show you: which systems get wrong and how many faults it found.

Step 5: In this case, there are DTC codes exist in TPMS and Body Electrical modules:

Body Electrical DTC code: B1177

TPMS DTC codes: 11-1, 13-1, 17-1, 32-1, 37-1

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Click the fault to read and clear DTC codes easily!

Now NO DTC exists in TPMS and Body Electrical modules anymore!

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Autel MaxiDAS DS808 Scanner Register

This a how-to guide of 2017 AUTEL MaxiDAS DS808 registration.

– Necessary to perform Autel DS808 registration???

Definitely yes! To get access to the Support platform and obtain update and other services from Autel, you are required to register the Autel scanner DS808 for the first time you use it.

– What you need for the maxidas ds808 registration?

1- Autel Scanner ds808

2- account id

3- serial number & password

– How to register autel maxidas ds808?

1.Go to the website: http://pro.autel.com.

2.On the Sign In page, input your account ID and other information to log in, if you already have an account.

3.If you are a new member to Autel and do not have an account yet,click the Create Autel ID button on the left side.

4.Enter the required information in the input fields, read through Autel’s Terms and Conditions and tick on Agree, and then click Create Autel ID at the bottom to continue.

5.The online system will automatically send a confirmation email to the registered email address. Validate your account by clicking the link provided through the mail. A product registration screen opens.

6.Find out the scanner’s serial number and password from the About section of the Settings application on the Display Tablet.

7.Select the product model of your DS808 scanner, enter the product serial number and password on the Product Registration screen, and click on

8.Submit to complete the registration.

Then you can use Autel DS808 for OBDII diagnosis and special functions (Oil Reset Service, TPMS Programming Service, EPB Service, ABS/SRS Services, SAS Calibration Service, DPF Regeneration Service)

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Autel Maxidas DS808 vs. Autel DS708 vs. Autel MaxiSYS 906

Basic information comparison table among Autel Ds708 scanner, Autel MaxiSYS MS906Autel DS808 standard package and Autel DS808K full package.

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Autel MaxiDAS DS808 vs Maxisys MS906 vs MS908 vs MS908P

Here is the newest AUTEL MaxiDAS DS808 scanner, compared with MaxiSYS MS906, MaxiSys MS908,Autel MaxiSys Pro MS908P diagnostic tools.

Autel scanner comparison:

MaxiDAS DS808 vs Maxisys MS906 vs MS908 vs MS908P

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Autel MaxiDAS DS808 vs Autel Maxisys MS906:
Autel DS808 is the same as MS906 in functions
Autel Maxisys MS906 vs Autel Maxisys MS908:
MS906 cannot do coding…(so DS808 not OK in coding)
Autel MS908 can do coding perfectly
Autel MS908 vs Autel MS908P:
MS908 cannot do programming
Autel MS908P works fine in programming
Then, here are some details of the new Autel scanner.

Autel scanner ds808:

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Autel maxidas ds808 price:
$730 at www.obd2tool.com

Autel maxidas ds808 update:
The Display Tablet automatically searches for available updates for all of the MaxiDAS software when it is connected to the internet. Any updates that are found can be downloaded and installed on the device.

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How to update Autel DS808 software:

1.Make sure the Display Tablet is connected to a power source with stable access to the internet.

2.Tap the Update application button from the MaxiDAS Job Menu; or tap the update notification message when received one; or tap the Update icon on Vehicle Menu in Diagnostics application. The Update application screen displays.

3.Check all available updates:If you decide to update all the items, tap the Update All
button.If you only want to update one or some of the item(s), tap the Update button on the right column of the specific item(s).

4.Tap the Pause button to suspend the updating process. When you tap Continue to renew the update, the updating process will resume from the break point.

5.When the updating process is completed, the firmware will be installed automatically. The previous version will be replaced.

Autel ds808 diagnostics:
By establishing a data link to the electronic control units of the vehicle being serviced directly, the Diagnostics application allows you to retrieve ECU information, read & erase DTCs, view live data, and perform active tests. The Diagnostics application can access the electronic control unit (ECU) for various vehicle control systems, such as engine, transmission, antilock brake system (ABS), airbag system (SRS) and more.

There are two options available when accessing the Diagnosis section:

1.Auto Scan – starts auto scanning for all the available systems on the vehicle.

2.Control Units – displays a selection menu of all available control units of the test vehicle.

After a section is selected and the tablet establishes communication with the vehicle, the corresponding function menu or selection menu displays.

Auto Scan
The Auto Scan function performs a comprehensive scanning over all the ECUs in the vehicle’s systems in order to locate and retrieve DTCs. The sample operation screen of Auto Scan displays as below:

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Control Units
This option allows you to manually locate a required control system for testing through a series of choices. Please follow the menu driven procedures and make proper selection each time. The program will guide you to the diagnostic function menu after a few choices you’ve made.

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The Function Menu options vary slightly for different vehicles. The function
menu may include:

ECU Information – provides the retrieved ECU information in detail. Tap
to open an information screen.

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Trouble Codes – includes Read codes and Erase codes functions. Displays detailed information of DTC records retrieved from the test vehicle’s ECU and erases DTC records and other data from the test vehicle’s ECU.

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Freeze Frame – displays the freeze frame data of the DCTs.
Live Data – retrieves and displays live data and parameters from the test vehicle’s ECU.

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Active Test – provides specific subsystem and component tests. This selection may appear as Actuators, Actuator Test, or Function Tests, etc., and the tests options vary depending on the manufacturer and Model.

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Special function – perform various component adaptations, allowing you to recalibrate or configure certain components after making repairs or replacement.
The most commonly performed service functions include:
Oil Reset Service
TPMS Programming Service
EPB Service
ABS/SRS Services
SAS Calibration Service
DPF Regeneration Service

How to use MaxiDAS DS808 for auto diagnosis :
1.Establish communication with the test vehicle.
2.Identify the test vehicle by selecting from the menu options.
3.Select the Diagnosis section.
4.Locate the required system for testing by Auto Scan or through menu driven selections in Control Units.
5.Select the desired diagnostic function from the Function Menu