Why Renault CAN Clip Diagnostic Interface can’t work

I bought a Renault CAN Clip Diagnostic Interface for my Laguna Grandtur 2003 last Friday from China. I connected two CAN chip with in the same computer. One of the CAN chip can work successfully with 4 LED light on, however the other one did not work and LED light was out(as the following picture shows.)
High Quality Renault CAN Clip Diagnostic Interface With IBM X200T Laptop Full Set Ready To Use
I doubted that if there was something wrong with the second CAN chip? I consulted the technical service for solution.

They informed me that I am not allowed to connect two CAN chips with a computer at the same time because the computer cannot identify them together. But the problem is I did not connect them at the same time. I first installed a CAN chip from www.obd2tool.com and found it worked perfectly. Then I installed another one but it just did not work. They told me the computer can not be compatible with two Renault CAN Clip in the meantime. I was recommended to change another computer for the second chip.

What’s new in VCS 5054A ODIS V2.27:
1 estimated remaining time is displayed for ECU flash operation.
2 Diagnostic protocols contain the disruption of GFF session, extended measurement value, improve,communication ECU watch,
3 Using the hardware diagnostics, hardware diagnostic connection, OS, hotfixes use and submissions of requests for assistance
4 measured value display has been improved.
5 document in GFF is displayed in a separate window.
6 a message box will be displayed at the beginning of the test drive mode.
7 GFF hotfix can be integrated in the diagnostic session.
8 Dangerous message has been modified.
9 stop the diagnostic session may be interrupted.
10 automatic deletion of automatic saving diagnostic protocol after successful transmission.
11 passthru selecting hardware diagnostics has improved.
12 VAS 5054A ODIS software update service was unstable.

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